The Heathers
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds45
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2020-02-08
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors have noticed the helpful approach of uniformed staff during their visits. The home organizes community events during summer months, bringing together residents and local people for activities and refreshments.
The eight family priority themes
- Staff warmth55
- Compassion & dignity62
- Cleanliness50
- Activities & engagement50
- Food quality50
- Healthcare45
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2020-02-08
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the December 2019 inspection. This domain covers training, care planning, healthcare access, nutrition, and whether the home applies its knowledge effectively to each individual's needs. The registered specialisms include dementia and physical disabilities, which require specific skills and knowledge from the staff team. The published inspection text does not record specific observations, quotes, or examples relating to care plan content, GP access, or mealtime quality. The Good rating indicates inspectors did not find significant problems in this area.Is this home caring?
The Caring domain was rated Good at the December 2019 inspection. This domain covers the warmth and respect shown by staff, whether people are treated with dignity, and whether their independence is promoted where possible. The published inspection text does not record specific inspector observations, resident quotes, or family testimony relating to how staff interact with the people they care for. The Good rating suggests inspectors did not find evidence of poor practice in this area, but no direct evidence of strong practice is recorded either.Is the home responsive?
The Responsive domain was rated Good at the December 2019 inspection. This domain covers whether the home offers meaningful activities, responds to individual preferences, and handles complaints effectively. The home lists dementia as a specialism, which raises the question of how activities are adapted for people who cannot engage with group sessions. The published inspection text does not record specific examples of activities offered, one-to-one engagement, or how complaints were handled. The Good rating indicates inspectors did not find significant problems in this area.Is the home well-led?
The Well-led domain was rated Good at the December 2019 inspection. The home is led by a named registered manager and has a nominated individual identified through the provider organisation, Heathers Care Home Limited. A Good rating in this domain typically indicates that inspectors found a functioning governance structure, a culture where staff can raise concerns, and evidence that the home learns from incidents and complaints. The published text does not record specific examples of leadership behaviours, staff feedback, or governance processes. A July 2023 monitoring review found no reason to change the rating.
Source: CQC inspection report →
What the evidence base says
The Heathers provides nursing care for adults over 65 and younger adults with physical disabilities. The home also supports residents living with dementia. For residents with dementia, The Heathers offers specialized nursing support as part of its comprehensive care approach. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home received a Good overall rating at its December 2019 inspection, but the Safety domain was rated Requires Improvement. Across the other themes, the published inspection text provides limited specific detail, which keeps several scores in the mid-range pending a more detailed inspection report.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Visitors have noticed the helpful approach of uniformed staff during their visits. The home organizes community events during summer months, bringing together residents and local people for activities and refreshments.
What inspectors have recorded
How it sits against good practice
The Heathers continues to welcome visitors who'd like to see the spacious rooms and meet the team.
Worth a visit
The Heathers Nursing Home, at 50 Beccles Road in Great Yarmouth, was rated Good overall at its inspection on 30 December 2019, with Good ratings in the Effective, Caring, Responsive, and Well-led domains. The home is registered to care for up to 45 people, including people living with dementia, people with physical disabilities, and adults both over and under 65. A Good overall rating means inspectors did not find significant concerns across most areas of care. However, the Safety domain was rated Requires Improvement, and this is the most important thing to investigate before making a decision. The published inspection text does not provide specific detail on what caused that rating, so you need to ask the manager directly what the safety concerns were, what was done to address them, and whether a follow-up inspection has since confirmed improvement. You should also be aware that this inspection took place in December 2019 and the report was published in February 2020. A review in July 2023 found no reason to change the rating, but no fresh full inspection has been published. That means there is now a significant gap in verified information. Ask the home what has changed since 2019, particularly regarding staffing, agency use, and night cover.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Heathers measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Heathers describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Spacious rooms and caring staff in a Great Yarmouth nursing home
Dedicated nursing home Support in Great Yarmouth
The Heathers Nursing Home in Great Yarmouth offers nursing care in a setting where residents enjoy spacious rooms with garden views. The home maintains clean, contemporary standards throughout its facilities, with staff who present themselves professionally and courteously to visitors.
Who they care for
The Heathers provides nursing care for adults over 65 and younger adults with physical disabilities. The home also supports residents living with dementia.
For residents with dementia, The Heathers offers specialized nursing support as part of its comprehensive care approach.
“The Heathers continues to welcome visitors who'd like to see the spacious rooms and meet the team.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home received a Good overall rating at its December 2019 inspection, but the Safety domain was rated Requires Improvement. Across the other themes, the published inspection text provides limited specific detail, which keeps several scores in the mid-range pending a more detailed inspection report.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Visitors have noticed the helpful approach of uniformed staff during their visits. The home organizes community events during summer months, bringing together residents and local people for activities and refreshments.
What inspectors have recorded
How it sits against good practice
The Heathers continues to welcome visitors who'd like to see the spacious rooms and meet the team.
Worth a visit
The Heathers Nursing Home, at 50 Beccles Road in Great Yarmouth, was rated Good overall at its inspection on 30 December 2019, with Good ratings in the Effective, Caring, Responsive, and Well-led domains. The home is registered to care for up to 45 people, including people living with dementia, people with physical disabilities, and adults both over and under 65. A Good overall rating means inspectors did not find significant concerns across most areas of care. However, the Safety domain was rated Requires Improvement, and this is the most important thing to investigate before making a decision. The published inspection text does not provide specific detail on what caused that rating, so you need to ask the manager directly what the safety concerns were, what was done to address them, and whether a follow-up inspection has since confirmed improvement. You should also be aware that this inspection took place in December 2019 and the report was published in February 2020. A review in July 2023 found no reason to change the rating, but no fresh full inspection has been published. That means there is now a significant gap in verified information. Ask the home what has changed since 2019, particularly regarding staffing, agency use, and night cover.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Heathers measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Heathers describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Spacious rooms and caring staff in a Great Yarmouth nursing home
Dedicated nursing home Support in Great Yarmouth
The Heathers Nursing Home in Great Yarmouth offers nursing care in a setting where residents enjoy spacious rooms with garden views. The home maintains clean, contemporary standards throughout its facilities, with staff who present themselves professionally and courteously to visitors.
Who they care for
The Heathers provides nursing care for adults over 65 and younger adults with physical disabilities. The home also supports residents living with dementia.
For residents with dementia, The Heathers offers specialized nursing support as part of its comprehensive care approach.
The home & environment
The rooms at The Heathers are particularly spacious, with many offering pleasant views over the gardens. The home keeps its facilities clean and contemporary, creating a well-maintained environment for residents.
“The Heathers continues to welcome visitors who'd like to see the spacious rooms and meet the team.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
